Low Price Guarantee
Welcome to PRONOVATION Shopping Mall! Please read the following terms and conditions of Sale carefully before you use our services. These terms apply to all your orders and purchases at PRONOVATION Shopping Mall. By placing an order at PRONOVATION, you acknowledge that you have read, understood and agree to be bound by the following terms and conditions.
1、Commodity information and description
• Product information
We endeavour to ensure that the product information, descriptions, pictures and prices displayed on the website are accurate. However, due to technical errors, supplier information updates or market fluctuations, some product information may differ from the actual situation. We reserve the right to correct errors or update product information at any time without notice.
• Availability of goods
The quantity and stock information displayed on the website is for reference only. We will confirm the actual stock status of the item as soon as possible after you place your order. If an item is out of stock or unavailable, we will notify you promptly and provide you with the option of a refund or replacement item.
2、Order and payment
• Order confirmation
When you submit your order, we will send you a confirmation email confirming that we have received your order. Please note that an order confirmation email does not mean that your order has been accepted or confirmed. We will officially accept your order after verifying inventory, payment information and other necessary conditions.
• Payment method
We offer a variety of payment methods, including but not limited to credit card, debit card, wechat Pay, Alipay, phone ordering, etc. All payment methods are subject to the terms and conditions of the respective payment platform. After you select the payment method, you need to follow the prompts on the page to complete the payment process. After successful payment, the order status will be updated to "Paid".
• Payment security
We use secure payment gateways and encryption technology to keep your payment information safe. All information you provide during the payment process will be kept strictly confidential and will only be used to complete the payment of the order.
3、goods distribution
• Delivery time
We will arrange delivery as soon as possible after the order is confirmed. Delivery times may vary due to inventory, logistics arrangements or force majeure factors. We will notify you by email or SMS after shipment and provide logistics tracking information (if applicable).
• Delivery range
For some remote areas or special items, additional delivery time or costs may be required. Please consult customer service for specific information before placing an order.
• Delivery address
Please ensure that the delivery address you provide is correct. We will not be liable if the goods cannot be delivered due to the wrong delivery address. If you need to change the delivery address, please contact customer service before the order is shipped.
4. Return and exchange policy
• Return and exchange conditions
We offer limited return and exchange services. If the item you receive is defective, does not match the description, or is damaged in transit, you can request a return or exchange within 7 days of receiving the item. Returned goods must be in their original condition, unused and in full packaging. You will need to provide product photos or other supporting materials for review.
• Return and exchange process
Please contact our customer service team for return authorization and specific instructions before applying for a return or exchange. Any return or exchange without customer service authorization will not be accepted. You are responsible for the shipping cost of the returned goods, unless the return or exchange is due to our error.
• Refund processing
The refund will be made after we receive the returned goods and confirm that they are correct. The refund amount will be returned to your payment account and the refund time may vary depending on the payment platform and bank processing time.
5. User responsibility
• Account information
You are responsible for maintaining the confidentiality of your account information and for all activities that occur with this account. If your account information is compromised or unauthorised, please notify us immediately.
• Laws and regulations
You shall comply with all applicable laws and regulations when using PRONOVATION Shopping Mall. You may not use the Platform for any illegal activities or purchase prohibited goods.
• Use of goods
The products you purchase are for personal or commercial use only, and the specific use is subject to the product description and relevant laws and regulations. You may not use the goods for any unauthorized purpose.
6、Law Application and dispute resolution
• Application of law
These Terms of Sale shall be governed by and construed in accordance with the laws of the People's Republic of China. Any dispute arising from the use of PRONOVATION Shopping Mall or the purchase of goods shall first be settled through friendly negotiations. If the negotiation fails, either party may file a lawsuit with the people's court in the place where PRONOVATION is located.
• Changes to Terms
PRONOVATION reserves the right to amend these Terms of Sale at any time. The revised terms will be published on the website and will be effective from the date of publication. By continuing to use PRONOVATION, you agree to accept the revised terms.
7、Others
• Contact information
If you have any questions about these terms of Sale or encounter any problems during the shopping process, please feel free to contact our . Our customer service hotline is +86 139 6977 9992 or you can contact us via email at info@PRONOVATION.com.
• Privacy Policy
Please also read our [Privacy Policy] to understand how we collect, use and protect your personal information.
• Right of final interpretation
PRONOVATION reserves the right of final interpretation of these Terms of Sale.
Thank you for choosing PRONOVATION Shopping Mall. We are committed to providing you with a safe and convenient shopping experience. Enjoy your shopping!
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Effective date: March 13, 2025
