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FAQ


Where can I find the Safety Data Sheet (SDS) for Cannon viscosity standards?

The Safety Data Sheets for all Cannon viscosity standards and reference materials in our inventory are listed in the download section of PRONOVATION's navigation bar, available for easy access and download at any time.

Please visit www.pnlabmall.com and enter your product code, or contact PRONOVATION technical support at +86 139 6977 9992 with your batch number for assistance.

What are the storage conditions for viscosity standards?

Viscosity standards should be stored at room temperature (15-30°C), protected from direct sunlight and high temperatures.

After opening, ensure containers are tightly sealed to prevent contamination and evaporation.

Do you have the lowest prices?

We do not claim to, or attempt to, have the lowest prices for every product. We are able to offer substantial savings compared to the original instrument manufacturers for a high quality, fully compatible product. Some of our prices are lower than all our competitors, others may not be. What we do offer is genuine value for money. We do not compromise product quality in order to offer low priced products.

Can I get a discount for large orders?

Our bulk packs offer substantial savings for large users. If you need very large quantities additional discounts may be available - please +86 139 6977 9992 with your batch number for assistance.

What if I have ordered the wrong part, can I return it?

Yes - provided it is a standard catalogue product and you do so within 3 months.

Do you sell products for my instrument?

Please use the 'OEM Part No.or CAS number' Check whether your instruments and reagents and consumables are in the PRONOVATION mall list.

How do I pay for the goods?

Many customers prefer to pay using a credit card (we are able to accept Visa, MasterCard and American Express). For customers in the UK (and in many other countries) we are able to open a credit account rapidly if required. In all other cases we can provide a proforma invoice.

Can I pay in my local currency?

We are able to accept payment in Sterling, US Dollar or Euro. Payment by credit card can give a convenient method for customers to convert our invoices into local currency.

How to switch website languages?

On any page of the PRONOVATION official website, you can switch between the Chinese and English versions of the website in the upper left corner. Select the language you need and click on it.

How to report web page issues?

You can contact the PRONOVATION team through the top right corner of any page on the PRONOVATION official website or +86 139 6977 9992 , and state your questions for assistance.